If you’d like to get in touch, please send a message to hello@gatheredgracedecor.com. Email is the fastest and most reliable way for us to receive and track requests, quotes, and project details.
What to include in your message
To help us respond quickly and accurately, consider including relevant details in your initial email:
- Order or invoice number (if your message concerns an existing purchase)
- Project scope — room dimensions, style preferences, color palette, deadlines
- Product names or SKUs if asking about a specific item
- Preferred timeline for custom work or bulk orders
- High-resolution photos or sketches for custom design or styling requests
Types of inquiries we welcome
We are happy to help with a wide range of requests, including but not limited to:
- Custom design and made-to-order pieces
- Wholesale and trade partnerships
- Styling advice for homes, events, and photoshoots
- Product availability, dimensions, materials, and care instructions
- Order status, shipping questions, exchanges, and returns
- Press, collaborations, and influencer inquiries
Response time and availability
We aim to reply to all emails within 48 business hours. Simple questions and order confirmations are often handled within 24 hours. Custom design requests, wholesale proposals, and collaboration negotiations may take longer as we gather details and prepare estimates. Response times can be extended during holiday periods and peak seasons.
What to expect after you email
- Confirmation that we received your message and an approximate timeline for our full reply
- Requests for any clarifying information or images needed to proceed
- A clear outline of next steps, pricing estimates, and lead times for custom or bulk orders
Privacy and follow-up
Your email address and any attachments are used only to respond to your inquiry and process orders. If you prefer not to receive follow-up marketing messages, let us know in your email and we will respect your preference.
If you’re ready, send all inquiries to hello@gatheredgracedecor.com and we’ll get back to you as soon as possible.